These Terms and Conditions regulate access and use of the website www.wooolfy.com (hereinafter, the Website) owned by GERARD HERNÁNDEZ MORENO (hereinafter, GERARD HERNÁNDEZ), with ID number 47811017C with address at Calle Padre Mariana nº1, 3rd floor left door, Alicante province, Spain, with postal code 03004, as well as the services and products offered by GERARD HERNÁNDEZ on its website.


GERARD HERNÁNDEZ offers this website subject to these Terms and Conditions. By accessing this website, you accept the use of the terms and conditions established in it, as well as that GERARD HERNÁNDEZ will not be responsible for any direct or indirect loss derived from the use of the information and materials contained on this website, or access to other matters on the internet through the connections or links on this website or to others.


During web browsing it will not be necessary for you to provide us with any personal data. If you wish to make a purchase or contract any of the services offered by GERARD HERNÁNDEZ, we will request the User's registration and acceptance of our conditions before formalizing payment.


Through the website, GERARD HERNÁNDEZ offers Users different elements related to customizable pet products.


These Terms and Conditions of GERARD HERNÁNDEZ described below, define the rights and obligations of GERARD HERNÁNDEZ and the Users within the framework of the website. These are the only Terms and Conditions applicable to the use of the website (notwithstanding the fact that for certain services there may be particular conditions) and the contracting of orders through the website and they substitute any other conditions, except by prior agreement and in writing between GERARD HERNÁNDEZ and the User.




In order to purchase the products offered through the Website, the User will need to register through the registration form available on the Website.


The User will be responsible for maintaining the confidentiality of the data and information provided and for restricting access to their computer and their access codes to avoid possible unauthorized uses.


In the event that the User has reason to believe that their data has been disclosed to a third party, or if they have been used in an unauthorized manner, or are likely to be so, they should immediately notify GERARD HERNÁNDEZ of this situation at the email address info@wooolfy.com.


The User must verify that their data is correct and complete and inform GERARD HERNÁNDEZ when there is any variation and / or modification in the information that they have provided in the purchase process in order to offer a quality and serious service.




The services and products offered through the GERARD HERNÁNDEZ Website are intended for the purchase by Users of items related to customizable pet products.


To be able to contract an order from GERARD HERNÁNDEZ, the User must be over 18 years of age.


From the Website www.wooolfy.com, GERARD HERNÁNDEZ will send orders to any part of Europe.


To place orders through the Website, the User must provide a series of personal data prior to contracting, through the purchase form, and which will be necessary to manage their and process their purchase order.




Once the form data has been completed, the User must proceed to pay the order through the payment methods specified on the Website.


After the payment is made, the User will receive an order confirmation email, which will include a summary of the items purchased, the requested shipping method and the destination address.


If at the time of payment an incident occurs that prevents payment, the User will receive an automatic payment error message and their order will not be processed until the payment process has been successfully completed.


The prices of the services are expressed in Euros (€), including taxes and shipping and handling costs, the amount of which will be indicated at the time of final confirmation of each order.


All the prices shown are final prices, being expressly included the Value Added Tax (VAT), notwithstanding that the user will have at all times information broken down of the price of the product. In the case of the Canary Islands, VAT will be excluded when ordering.


GERARD HERNÁNDEZ may periodically offer discount codes to its Users. Said discounts may only be applied in accordance with the instructions specified by GERARD HERNÁNDEZ with respect to each code, and in any case, Users may only use a single code per order.


The use of discount codes will not be compatible with certain promotional actions and collections.




The data included in the website in each description of the products and services, in its photographs, graphic or iconographic representations or videos, as well as trade names, brands or distinctive signs of any kind, have a merely informative function. Therefore, GERARD HERNÁNDEZ declines any responsibility for the appearance of errors in said information, although it undertakes to take all possible measures to correct said errors or omissions as soon as possible after being informed of them.




The use of the Website for fraudulent purposes, or related to criminal offenses or illegal activities of any kind, is not allowed.


It is also prohibited to send, use or reuse illegal, offensive, abusive, indecent, defamatory, obscene or threatening material of any kind, or that implies a violation of intellectual property rights, trademarks, confidentiality, privacy or any other right, that is otherwise insulting or reprehensible to third parties, or whose content contains computer viruses, political propaganda, advertising content, chain mails, mass mailing or any other type of "spam" and, in general, any type of inconvenience or inconvenience unnecessary.


The User agrees to make lawful, diligent, honest and correct use of whatever information or content is accessed either through the Website or third-party Websites accessed through the link on the Website, and all under the principles of good faith and with respect at all times to current legislation and these Terms and Conditions.


Likewise, the User undertakes not to maliciously or intentionally cause damage or harm that may impair, alter the Website itself, as well as not introduce or spread computer viruses that may cause unauthorized alterations to the content or systems that make up the Site. Web.


GERARD HERNÁNDEZ reserves the right to deny access to the Website or even cancel orders to Users who misuse the content and / or breach any of the conditions that appear in this document.




The copyright and intellectual property rights of the page www.wooolfy.com of the material contained on this website such as texts, source code, designs, graphics, logos, is the property of GERARD HERNÁNDEZ or third-party owners of the same. Access to it does not imply a license for its reproduction and / or distribution and its total or partial reproduction is prohibited without the prior consent of GERARD HERNÁNDEZ as established by applicable Spanish and European Legislation.




GERARD HERNÁNDEZ informs that it does not grant any license or express or implicit authorization on the rights of intellectual and / or industrial property or on any other right or property related, directly or indirectly, with the contents included in the Website. The total or partial reproduction of the contents of the Website is totally prohibited, not even through a hyperlink, without the express written consent of GERARD HERNÁNDEZ. The unauthorized use of these contents will give rise to the legally established responsibilities.




The hyperlinks contained in the website may lead to third party web pages. GERARD HERNÁNDEZ assumes no responsibility for the content, information or services that may appear on these sites, which shall be understood to be offered exclusively for informational purposes by GERARD HERNÁNDEZ, and which in no case imply any relationship, acceptance or endorsement whatsoever between GERARD HERNÁNDEZ and the persons or entities owning such content or owners of the sites where they are located.


(This paragraph is included in the privacy policy).




In the event that any Clause of these Terms and Conditions is declared null, the other Clauses will remain in force and will be interpreted considering the spirit of these Terms and Conditions.




The information that appears on this Website is current on the date of its last update. GERARD HERNÁNDEZ reserves the right to unilaterally modify these Terms and Conditions, as well as its privacy policy and any other information. The entry into force of the modifications to the Terms and Conditions will take place from the moment of their publication on this Website.




The User is the subject of a random campaign, so the shipping terms applicable to each order may vary randomly. The User's personal data will not be considered as a variable when determining the particular conditions of each order.




All communications between GERARD HERNÁNDEZ and the User regarding the contracting of orders through the Website, will be made in writing and in accordance with the communication procedures established in these Terms and Conditions for each particular case.




GERARD HERNÁNDEZ can translate these Terms and Conditions, its Privacy Policy, or any other operational rule, policy or procedure that may be published on the Website. The Spanish version will be the one that prevails in case of conflict.




As a prestigious and reliable company, committed to the objective of providing high quality products to its customers, GERARD HERNÁNDEZ recognizes its obligation to ensure that suppliers act ethically. We expect our suppliers to regularly provide an environment that protects the health and safety of employees, in addition to their basic human rights. All providers must comply with their national employment laws and regulations, in particular with respect to the following:


- Minimum age to work


- Freely chosen employment


- Health and security


- Freedom of association and the right to collective bargaining


- Absence of discrimination


- Absence of painful or inhuman treatment


- Working hours


- Salaries


- Labor conditions




GERARD HERNÁNDEZ will never knowingly purchase supplies from countries that do not comply with the aforementioned principles. We also expect our suppliers to translate these principles into dealing with their own suppliers. Due to the sometimes-complex nature of the supply chain of our suppliers, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as GERARD HERNÁNDEZ continues to grow, he recognizes the importance of acting by taking the initiative and doing everything possible to defend the rights of the people involved in the manufacture of his products.




These Terms and Conditions are subject to Spanish law. The parties, in accordance with Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, submit to the Courts and Tribunals of the User's place of residence.


Likewise, pursuant to the provisions of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of May 21, 2013, relating to the resolution of online consumer disputes, GERARD HERNÁNDEZ informs you that, In the event of a dispute, the User resident in the European Union may go to the “Online Platform for Conflict Resolution” that the European Commission has developed, in order to try to resolve out of court any dispute arising from the provision of services by by GERARD HERNÁNDEZ.


To access the “Online Platform for Conflict Resolution” you can do it through the following link: http://ec.europa.eu/consumers/odr/


In any case, GERARD HERNÁNDEZ informs the User that they have a Claim Sheet through which you can make any complaint or claim in relation to the services provided by GERARD HERNÁNDEZ.

New Account Register

Already have an account?
Log in instead Or Reset password